About - Pinnacle

Making the World Reliable, One Customer at a Time

We do this by helping complex process facilities such as refineries, chemical plants, mining facilities, and water treatment plants use their data to make confident and strategic reliability decisions. Our data-driven reliability framework, harnesses the power of traditionally siloed data and multiple reliability models to make sure facilities are not only collecting data but collecting the RIGHT data. We believe being the intersection of reliability, data management and science, and industrial facilities is crucial to truly bringing differentiated and full solution value to our industrial customers.

We believe that data is the key to a healthy program from start to finish. The key to improvement is having the correct data and knowing when to leverage it. Our framework utilizes multiple models that combine traditional reliability methods with data science and engineering to breakdown silos in data and create better insights. We pride ourselves on working with the most asset complex companies in the world and being able to bring a breadth and depth of expertise and horsepower to them that makes a true impact in their business.

See How We're Redefining Reliability

We Help Industrial Leaders Get to Predictable Reliability with Focused Spend

Reliability Engineering | Industrial Domain Expertise | Data Science | Technology

Dedicated Research and Development and Ventures Divisions advancing industrial reliability and data science

Implemented reliability programs for: 2MM+ Assets, 200+ Companies, 30+ countries, and 8+ Industries

700+ employees with over 50% embedded in customer sites across the globe

Fulltime technology division building most powerful reliability in the industry

Our Story

2006: Pinnacle was founded

Ryan and Jennifer Sitton founded Pinnacle (Pinnacle Asset Integrity Services at the time) with a mission to change the world. To help address the challenges facilities faced while satisfying the Process Safety Management (PSM) Mechanical Integrity regulation, we set out to better manage inspection data and build risk models per the Risk-Based Inspection (RBI) approach that drove more sophisticated inspection plans.

2011: We added a field services division

As we expanded, customers began to ask for support in executing the inspection plans we were building. This led to the creation of our inspection field services division, which enabled our teams to gather data directly from the field and feed that data into the mechanical integrity programs that were being built. As a result, we were able to explore better ways to increase compliance, reduce risk, and optimize spend.

2015: We acquired Advanced Reliability Technologies

We acquired Advanced Reliability Technologies and became Pinnacle Advanced Reliability Technologies (PinnacleART). ART’s expertise focused on helping facilities prevent downtime and optimize maintenance spend through data organization and analysis. This joining of forces allowed us to further expand its presence in the asset reliability space and establish our vision of making the world reliable, one customer at a time.

2019: We expanded our global footprint with a Rotterdam office

We opened our first international office in Rotterdam, the Netherlands in order to accommodate our rapid growth and expand our global footprint. The Rotterdam office supports existing project teams onsite at client facilities in the area as well as expands our ability to serve new clients in the area. With the addition of this office, Pinnacle now has 4 global offices, including offices in Pasadena, TX; Chicago, IL; and Sacramento, CA.

2020: We rebranded to Pinnacle, focused on Data-Driven Reliability

We know that reliability is a critical part of an overall strategy for companies with industrial assets and how fundamental data is to industrial reliability. Now, more than ever, customers are challenged with making difficult decisions in the face of very large amounts of data. We have a unique ability to help our customers better leverage their data through better models to make better decisions. Because of this, Pinnacle is focused on data-driven reliability, helping facilities make smarter reliability decisions based on data, resulting in reduced risk and spend.

2021: We acquired Trinity Bridge to help us drive the next revolutionary advancements

We acquired Houston-based Trinity Bridge, LLC, a consulting company specializing in Risk-Based Inspection programs primarily for the refining and petrochemical industries, in order to strengthen our focus on data-driven reliability. Together, we are creating the next generation of reliability solutions for the industry and bringing a great team of people together to accelerate these advancements.

How We’re Different

We believe there is power in focus. While some companies have just one focus, we believe being the intersection of reliability, data management and science, and industrial facilities is crucial to truly bringing differentiated and full solution value to our industrial customers. While some firms focus on supplying technology, we believe that technology is only a means to an end. Industrial facilities need technology working properly, implemented with the right data, and properly in the hands of their people. We pride ourselves on working with the most asset complex companies in the world and being able to bring a breadth and depth of expertise and horsepower to them that makes a true impact in their business.

See How We're Redefining Reliability

Who We Are

At Pinnacle, we are explorers and are constantly working to discover newer and better ways to improve both our operations and our customers’ operations. We have daring ideas and continue to push the envelope to redefine what reliability means for the industry. Our main measure of success is based on how much value we deliver to our customers to ensure that they can quantify the impact that operating more reliably has on their facility. Innovation is at the heart of our values of excellence, impact, and growth, helping us carry out our vision of making the world reliable.

Excellence

To continue to be trailblazers in the reliability space, we must realize excellence. It is because we strive for excellence that our vision is to make the world reliable, one customer at a time.

Impact

Service is at the heart of what we do, and we want our service to leave a lasting, positive mark on everyone we interact with. The reason we drive excellence and why we prioritize growth is so we can make an impact.

Growth

Our team is always looking for ways to better serve our customers. Because growth is a part of our culture, we use what we learn from data to help others make better reliability decisions.

Innovation

We explore daring ideas, innovate new solutions, and make those innovations realities for the world. Innovation is at the core of all our values - impact, excellence, and growth.

Meet Our Leadership

Our Leadership Team is responsible for the strategic direction of Pinnacle. Together, they are dedicated to equipping our team so that we can enable our customers to be more reliable.

See Our Operations Leaders