This month, Pinnacle’s water and wastewater Project Managers, Certified Reliability Leader (CRL) Amy de la Salle and Benjamin Dutro, spent the week of May 6-10 on Seattle’s Eastside soaking up The RELIABILITY Conference™, produced by® and Uptime® Magazine.

Throughout the week-long conference, attendees were granted access to world-class keynote speakers; practitioner case studies; workshops and short courses; special events and awards; a packed exposition hall; networking events; and Certified Maintenance Management (CMM) & Certified Reliability Leader (CRL) professional certification courses.

In addition to the conference, the Maintenance 4.0 Digitalization Forum, based on the Uptime Elements Internet of Things Knowledge Domain and Digitalization Strategy Framework, was held for the very first time this year, offering attendees an outlet to explore different technologies and approaches that have produced the best results while still in the early phases of technology diffusion.

Making their way throughout the exposition floor and conference presentations, Amy and Ben were able to chat with industry professionals over topics such as:


  • Asset management
  • Reliability
  • Leadership
  • Condition monitoring
  • Change management
  • Problem solving
  • Developing a proactive culture


In addition to an assortment of many great conversations, Amy and Ben attended the first Keynote Presentation of the conference, “What IS Reliability Leadership?” by Terrence O’Hanlon. In this presentation, Terrence discussed the follow questions:

  • “What is it to exercise Reliability Leadership effectively?”
  • “What is it to be a Reliability Leader?”


Here at Pinnacle, we believe that exercising Reliability Leadership effectively is one of the most important ways in which we can solve complex reliability challenges for our customers. To dive deeper, let’s hear from our own Reliability experts, Alan Rasmussen and Brad Moore.

What is it to exercise Reliability Leadership effectively?

Answered by Alan Rasmussen, Pinnacle Director – Reliability

“To exercise Reliability Leadership effectively, one must act with true integrity; being honest, trustworthy and credible with everything you say and do.”

What is it to be a Reliability Leader?

Answered by Brad Moore, Pinnacle Senior Project Manager – Reliability

“A reliability leader will take responsibility to track the reliability performance and implement reliability improvement programs within the facility. This includes working with the organization to set targets and determine proper courses of action. These goals will be associated with facility availability, elimination of causes of bad actor equipment, and safely operating equipment at their intended performance levels.”

Getting down to more specific details, according to Brad, the reliability leader will:

  • Ensure plant management includes reliability in facility planning activities
  • Actively identify and resolve bad actor lists
  • Manages facility maintenance costs to a reasonable level
  • Defines equipment criticality
  • Defines cost-effective and value-added proactive maintenance programs
  • Be aware of industry best practices for proactive maintenance programs
  • Be aware of available predictive maintenance technologies
  • Be aware of design alternatives to help improve facility availability
  • Uses continuous improvement practices to keep the PM program optimized
  • Ensures comprehensive “as found” and “as left” information is captured on work orders
  • Ensures reliability team members are adequately trained and set up for success
  • Serves as a liaison between operations, maintenance, and materials management
  • Ensures the proper planning is performed prior to maintenance activities
  • Ensures the correct tools, parts, and procedures are available for proactive and corrective maintenance tasks

For additional resources pertaining to the conference topics and questions discussed above, we invite you to check out our insights including:

Reliability-Based Asset Management

Five Steps to Justifying Reliability Improvement Initiatives

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