Implementation: Provide Support
Tying back to the vision and goals, it is important to understand what will be required to achieve the goals you set. Most of this boils down to resources and commitment. Firstly, what resources (dollars and / or people) need to be in place to ensure you are able to achieve your goals? Secondly, is everyone committed to achieving these goals?
When it comes to resources, you need to begin by identifying what will be required to achieve your vision. For example, a resource that should be considered is that of the “super user.” A super user is an individual that becomes fully integrated into the software, acquiring detailed knowledge of the software capabilities.
A super user will capture the needs / priorities of the organization and develop the vision for matching software capabilities and plant requirements. This user will also drive completion of the initiative—overseeing personnel (both company and contractor) and reporting progress to management. The super user ensures success during implementation and will then manage the program into the future to help resolve problems that occur, provide guidance regarding new features, and to ensure the system continues to meet business requirements.
Next, you need to ensure that everyone is bought-in to achieving your goals. The people within your organization have a major impact on ensuring a successful APM software implementation. Every person in your organization—from inspectors, operators, middle management, all the way to the top—needs to be committed to ensuring success.
With this in mind, top management is responsible for communicating the vision to all personnel, providing necessary resources, and driving commitment through the duration of the project. Likewise, middle management needs to ensure resources are appropriately allocated and that commitment and priority remain. As long as the commitment and dedication are in place, you will overcome challenges along the way.
Read more: APM Software Implementation